Von Maur

Department Manager - Shoes

Category
Stores
Position Type
Full Time
Castleton
Division/Department
Men's and Children's Shoes
Indianapolis
IN

Overview

Von Maur was founded in 1872 with two simple goals – provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our customers. Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card.  Today, 32 Von Maur stores are scattered across 15 states:  Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we’re still expanding. Our corporate headquarters and E-Commerce store are located in Davenport, Iowa.

 

The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work.  We value the diversity of our employees and each associate contributes in a unique way to our customer’s experience.  Von Maur employees are friendly and have a passion for customer service.  Being a part of our team requires dedication, enthusiasm and flexibility.  Associates are empowered to make decisions, acting in the best interest of the customer.

 

Our company culture is characterized by a promote from within philosophy.  We hire people with the intent to promote them as far as their ability and ambition will take them. 

 

Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.

Responsibilities

A Department Manager - Shoes develops and motivates department associates.  Increases the department’s sales growth by monitoring and improving the department’s level of customer service and visual presentation.  Takes responsibility for all shoe floor functions, operations, and customer service.  Primary job responsibilities of a Department Manager - Shoes include the following:

 

-Observes, assists, and motivates shoe associates and Assistant Department Manager (if applicable) to provide excellent customer service daily; sets an example for others to follow.

-Trains shoe associates and Assistant Department Manager (if applicable) in sales technique, product knowledge, and department and store policies and procedures as needed.

-Assesses shoe associates' performance and writes and conducts performance

reviews, fairly and timely.  Follows all disciplinary procedures when necessary.

-Oversees shoe policies.

-Researches mismate shoes quarterly and follows the procedures to damage them out.

-Directs shoe associates in selling and non-sell duties by using the established internal process.

-Provides feedback to department associates on selling and account statistics on a bi-weekly basis, as well as other performance observations as needed.

-Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to Store Management as necessary.

-Assists and monitors shoe associates' use of the Customer Follow-Up Program to improve the quality of service the customer receives, and to increase sales.

-Executes all duties of a shoe associate.

-Must be available to work a rotation of day, evening, and weekend shifts.  May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.

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