Von Maur

Loss Prevention Associate

Category
Loss Prevention
Position Type
Full Time
Greenwood
Greenwood
IN

Overview

Von Maur was founded in 1872 with two simple goals – provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our customers. Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card.  Today, 32 Von Maur stores are scattered across 15 states:  Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we’re still expanding. Our corporate headquarters and E-Commerce store are located in Davenport, Iowa.

 

The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work.  We value the diversity of our employees and each associate contributes in a unique way to our customer’s experience.  Von Maur employees are friendly and have a passion for customer service.  Being a part of our team requires dedication, enthusiasm and flexibility.  Associates are empowered to make decisions, acting in the best interest of the customer.

 

Our company culture is characterized by a promote from within philosophy.  We hire people with the intent to promote them as far as their ability and ambition will take them. 

 

Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.

Responsibilities

A Loss Prevention Associate ensures a safe environment for customers and employees, and protects the company’s assets.  Identifies and reduces sources of loss from internal/external theft in order to reduce/control shrinkage while increasing company profits.  Primary responsibilities of a Loss Prevention Associate include the following:

 

-Watches for customer and employee theft; identifies potential shoplifters and monitors employees for signs of dishonesty.

-Apprehends and detains shoplifters according to law and company directives.

-Completes all loss prevention related paperwork as necessary.  Organizes loss prevention files.

-Maintains electronic case log and customer suspicious incident reports.

-Conducts and participates in investigations when requested, including credit card and check fraud.

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