Von Maur

Hardware Support Associate

Category
Information Systems
Position Type
Full Time
Von Maur Center
Division/Department
Information Systems
Davenport
IA

Overview

Von Maur was founded in 1872 with two simple goals – provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our customers. Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card.  Today, 32 Von Maur stores are scattered across 15 states:  Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we’re still expanding. Our corporate headquarters and E-Commerce store are located in Davenport, Iowa.

 

The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work.  We value the diversity of our employees and each associate contributes in a unique way to our customer’s experience.  Von Maur employees are friendly and have a passion for customer service.  Being a part of our team requires dedication, enthusiasm and flexibility.  Associates are empowered to make decisions, acting in the best interest of the customer.

 

Our company culture is characterized by a promote from within philosophy.  We hire people with the intent to promote them as far as their ability and ambition will take them. 

 

Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.

Responsibilities

A Hardware Support Associate installs and maintains hardware and software on devices, including LAN and WAN attached devices.  End user support for all Von Maur systems.  Primary job responsibilities of a Hardware Support Associate include the following:

 

-Installs, configures, and tests hardware and software on devices, including connectivity to the AS/400 and to the Internet.  Tracks all activity through the help desk software.

-Configures and installs remote devices in a WAN environment with remote access to the AS/400 using Client Access and to the LAN for e-mail, Internet, and file sharing.

-Configures and installs other LAN attached devices, including time clocks, workstation controllers, and specialized printers.

-Completes routine software/database upgrades.

-Candidates should have 1-2 years of hardware or computer experience.       

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