Von Maur

  • Assistant Sales Associate (WR)

    Category
    Stores
    Position Type
    Full Time
    Location
    Westroads
    Division/Department
    Men's sportswear
    City
    Omaha
    State
    NE
  • Overview

    Von Maur was founded in 1872 with two simple goals – provide a wide selection of quality merchandise and establish excellent customer service principles by treating every customer like family. Since then, Von Maur has deliberately and steadily grown and expanded the variety of services offered to our customers. Our wide range of customer services include free delivery, complimentary gift wrapping, no questions asked customer return policy, alterations, and an interest free charge card.  Today, 32 Von Maur stores are scattered across 15 states:  Alabama, Georgia, Illinois, Indiana, Iowa, Kansas, Kentucky, Michigan, Minnesota, Missouri, Nebraska, New York, Ohio, Oklahoma and Wisconsin; and we’re still expanding. Our corporate headquarters and E-Commerce store are located in Davenport, Iowa.

     

    The integrity and values that have pleased our customers for generations also make Von Maur a wonderful place to work.  We value the diversity of our employees and each associate contributes in a unique way to our customer’s experience.  Von Maur employees are friendly and have a passion for customer service.  Being a part of our team requires dedication, enthusiasm and flexibility.  Associates are empowered to make decisions, acting in the best interest of the customer.

     

    Our company culture is characterized by a promote from within philosophy.  We hire people with the intent to promote them as far as their ability and ambition will take them. 

     

    Von Maur provides high quality jobs with excellent benefit packages that have a positive impact on the health, happiness and future of our associates and their families.

    Responsibilities

    An Assistant Sales Associate provides various clerical duties for designated Pacesetter in order to support customer service level.  Primary job responsibilities of an Assistant Sales Associate include the following:

     

    -Maintains listing of customers records by updating the Customer Follow-Up Program with contacts and purchases made.

    -Follows up with customers and answers questions via e-mail or telephone calls.

    -Keeps organized correspondence for the Customer Follow-Up Program for birthdays, anniversaries and special occasions. Send correspondence when applicable.

    -Monitors company events and promotions that may be relevant to customer base.  Sends out letters to customers as business needs require. 

    -Fulfills orders for customers daily.

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