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A Department Manager develops and motivates department associates. Develops the department’s sales growth by monitoring and improving the department’s level of customer service and visual presentation. Primary job responsibilities of a Department Manager include the following:
-Observes, assists, and motivates sales associates to provide excellent customer service daily; sets an example for others to follow.
-Trains sales associates in sales technique, product knowledge, and department and store policies and procedures as needed.
-Assesses sales associates' performance and writes and conducts performance
reviews, fairly and timely. Follows all disciplinary procedures when necessary.
-Provides feedback to department associates on selling and account statistics on a bi-weekly basis, as well as other performance observations as needed.
-Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to Store Management as necessary.
-Assists and monitors sales associates' use of the Customer Follow-Up Program to improve the quality of service the customer receives, and to increase sales.
-Executes all duties of a sales associate.
-Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.
A Department Manager - Shoes develops and motivates department associates. Increases the department’s sales growth by monitoring and improving the department’s level of customer service and visual presentation. Takes responsibility for all shoe floor functions, operations, and customer service. Primary job responsibilities of a Department Manager - Shoes include the following:
-Observes, assists, and motivates shoe associates and Assistant Department Manager (if applicable) to provide excellent customer service daily; sets an example for others to follow.
-Trains shoe associates and Assistant Department Manager (if applicable) in sales technique, product knowledge, and department and store policies and procedures as needed.
-Assesses shoe associates' performance and writes and conducts performance
reviews, fairly and timely. Follows all disciplinary procedures when necessary.
-Oversees shoe policies.
-Researches mismate shoes quarterly and follows the procedures to damage them out.
-Directs shoe associates in selling and non-sell duties by using the established internal process.
-Provides feedback to department associates on selling and account statistics on a bi-weekly basis, as well as other performance observations as needed.
-Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to Store Management as necessary.
-Assists and monitors shoe associates' use of the Customer Follow-Up Program to improve the quality of service the customer receives, and to increase sales.
-Executes all duties of a shoe associate.
-Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.
An Alterations Associate provides various alteration services to ensure customer satisfaction with their purchases. Primary job responsibilities of an Alterations Associate include the following:
-Measures, fits, marks, and pins garments according to customer specifications and garment’s alter ability.
-Disassembles garments to various degrees, without damaging the time, when needed.
-Sews or reassembles garments according to measurements taken when fitting the garment to the customer, or to repair damaged or defective merchandise. These may range from basic to moderately difficult sewing/alteration procedures.
-Irons or steams garments as needed to prepare the garment for more sewing or for the customer.
-Candidates must be professionally competent in all basic and some advanced alterations.
A Sales Associate provides various selling services to customers, both in-person and over the telephone. Primary job responsibilities of a Sales Associate include the following:
- Provides excellent customer service.
- Sells at or above sales goals, maintains account solicitation and non-selling goals.
- Develops and maintains a listing of customers through the Customer Follow-Up Program. Contacts customers via telephone and written communication.
- Learns about products in the department and other areas of the store, in order to provide better customer service and to work in other areas as needed.
- Unpacks, displays, and maintains the condition of department merchandise.
- Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
- Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.
What Makes Von Maur a Great Place to Work
- Competitive wages in the retail industry.
- Commission incentive - the more you sell the more you make!
- Promote from within philosophy - creates endless career opportunities!
- Generous merchandise discount
- Comprehensive benefit package - we have you and your family covered!
- 401(k) retirement plan
- No extended holiday hours
A Sales Associate - Cosmetics provides excellent service to customers, in person and over the telephone. Maintains merchandise and department visual presentation. Primary job responsibilities of a Cosmetics Sales Associate include the following:
- Sells at or above sales goals, achieves average unit sale and items per transaction goal, and maintains account solicitation goals.
- Develops and maintains a listing of customers through the Cosmetic Follow-Up Program. Contacts customers via telephone and written communication.
- Recommends cosmetic consultations to customers/fulfills requests for consultations.
- Applies cosmetic products on customer’s faces, necks, hands, or wrists. Demonstrates how to apply the cosmetics and provides product knowledge.
- Unpacks, displays, and maintains the condition of department merchandise.
- Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
What Makes Von Maur a Great Place to Work
- Competitive wages in the retail industry.
- Commission incentive - the more you sell the more you make!
- Promote from within philosophy - creates endless career opportunities!
- Generous merchandise discount
- Comprehensive benefit package - we have you and your family covered!
- 401(k) retirement plan
- No extended holiday hours
A Loss Prevention Associate ensures a safe environment for customers and employees, and protects the company’s assets. Identifies and reduces sources of loss from internal/external theft in order to reduce/control shrinkage while increasing company profits. Primary responsibilities of a Loss Prevention Associate include the following:
-Watches for customer and employee theft; identifies potential shoplifters and monitors employees for signs of dishonesty.
-Apprehends and detains shoplifters according to law and company directives.
-Completes all loss prevention related paperwork as necessary. Organizes loss prevention files.
-Maintains electronic case log and customer suspicious incident reports.
-Conducts and participates in investigations when requested, including credit card and check fraud.
A Sales Associate provides various selling services to customers, both in-person and over the telephone. Primary job responsibilities of a Sales Associate include the following:
- Provides excellent customer service.
- Sells at or above sales goals, maintains account solicitation and non-selling goals.
- Develops and maintains a listing of customers through the Customer Follow-Up Program. Contacts customers via telephone and written communication.
- Learns about products in the department and other areas of the store, in order to provide better customer service and to work in other areas as needed.
- Unpacks, displays, and maintains the condition of department merchandise.
- Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
- Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.
What Makes Von Maur a Great Place to Work
- Competitive wages in the retail industry.
- Commission incentive - the more you sell the more you make!
- Promote from within philosophy - creates endless career opportunities!
- Generous merchandise discount
- Comprehensive benefit package - we have you and your family covered!
- 401(k) retirement plan
- No extended holiday hours
A Sales Associate - Cosmetics provides excellent service to customers, in person and over the telephone. Maintains merchandise and department visual presentation. Primary job responsibilities of a Cosmetics Sales Associate include the following:
- Sells at or above sales goals, achieves average unit sale and items per transaction goal, and maintains account solicitation goals.
- Develops and maintains a listing of customers through the Cosmetic Follow-Up Program. Contacts customers via telephone and written communication.
- Recommends cosmetic consultations to customers/fulfills requests for consultations.
- Applies cosmetic products on customer’s faces, necks, hands, or wrists. Demonstrates how to apply the cosmetics and provides product knowledge.
- Unpacks, displays, and maintains the condition of department merchandise.
- Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
What Makes Von Maur a Great Place to Work
- Competitive wages in the retail industry.
- Commission incentive - the more you sell the more you make!
- Promote from within philosophy - creates endless career opportunities!
- Generous merchandise discount
- Comprehensive benefit package - we have you and your family covered!
- 401(k) retirement plan
- No extended holiday hours
A Seasonal Sales Associate provides various selling services to customers, both in-person and over the telephone. Primary job responsibilities of a Seasonal Sales Associate include the following:
-Provides excellent customer service.
-Sells at or above sales goals, maintains account solicitation and non-selling goals.
-Develops and maintains a listing of customers through the Customer Follow-Up Program. Contacts customers via telephone and written communication.
-Learns about products in the department and other areas of the store, in order to provide better customer service and to work in other areas as needed.
-Unpacks, displays, and maintains the condition of department merchandise.
-Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
A Stock and Housekeeping Department Manager develops and motivates department associates to provide excellent customer service. Monitors department's organization, processes, supplies, policies and procedures. Primary job responsibilities of a Stock & Housekeeping Department Manager include the following:
-Observes, assists and motivates Stock & Housekeeping Associates in providing excellent customer service daily; sets an example for others to follow.
-Trains Stock & Housekeeping Associates in department procedures and store policies as needed.
-Assesses Stock & Housekeeping Associates' performance and writes and conducts performance reviews, fairly and timely. Follows all disciplinary procedures when necessary.
-Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to Store Management as necessary.
-Maintains appropriate supply levels, and submits orders timely.
-Monitors all supplies and equipment used by department associates. Ensures all equipment works properly and supplies are available to complete daily tasks.
-Executes all duties of a Stock & Housekeeping Associate.
A Cosmetics Counter Manager develops and motivates the counter associates by monitoring the counter’s level of customer service. Builds sales through training counter associates and promoting counter stock maintenance and visual presentation. Primary job responsibilities of a Cosmetics Counter Manager include the following:
-Assists and motivates associates to provide excellent customer service daily; sets an example for others to follow.
-Trains cosmetic counter associates on application techniques, sales techniques, and product knowledge.
-Records sales, and inventory as specified by the cosmetic vendors. Communicates orders for products, as needed.
-Increases department/cosmetic counter business and customer base.
-Coordinates and plans events to increase business, including gift with purchase events.
-Sells at or above sales goals, achieves average unit sale and items per transaction goals, and maintains account solicitation.
-Executes all duties of a cosmetic associate.
A Sales Associate provides various selling services to customers, both in-person and over the telephone. Primary job responsibilities of a Sales Associate include the following:
- Provides excellent customer service.
- Sells at or above sales goals, maintains account solicitation and non-selling goals.
- Develops and maintains a listing of customers through the Customer Follow-Up Program. Contacts customers via telephone and written communication.
- Learns about products in the department and other areas of the store, in order to provide better customer service and to work in other areas as needed.
- Unpacks, displays, and maintains the condition of department merchandise.
- Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
- Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.
What Makes Von Maur a Great Place to Work
- Competitive wages in the retail industry.
- Commission incentive - the more you sell the more you make!
- Promote from within philosophy - creates endless career opportunities!
- Generous merchandise discount
- Comprehensive benefit package - we have you and your family covered!
- 401(k) retirement plan
- No extended holiday hours
A Sales Associate - Cosmetics provides excellent service to customers, in person and over the telephone. Maintains merchandise and department visual presentation. Primary job responsibilities of a Cosmetics Sales Associate include the following:
- Sells at or above sales goals, achieves average unit sale and items per transaction goal, and maintains account solicitation goals.
- Develops and maintains a listing of customers through the Cosmetic Follow-Up Program. Contacts customers via telephone and written communication.
- Recommends cosmetic consultations to customers/fulfills requests for consultations.
- Applies cosmetic products on customer’s faces, necks, hands, or wrists. Demonstrates how to apply the cosmetics and provides product knowledge.
- Unpacks, displays, and maintains the condition of department merchandise.
- Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
What Makes Von Maur a Great Place to Work
- Competitive wages in the retail industry.
- Commission incentive - the more you sell the more you make!
- Promote from within philosophy - creates endless career opportunities!
- Generous merchandise discount
- Comprehensive benefit package - we have you and your family covered!
- 401(k) retirement plan
- No extended holiday hours
A Sales Associate - Shoes provides various selling services to customers, both in-person and over the telephone. Primary job responsibilities of a Sales Associate include the following:
- Provides excellent customer service.
- Sells at or above sales goals, maintains account solicitation and non-selling goals.
- Develops and maintains a listing of customers through the Customer Follow-Up Program. Contacts customers via telephone and written communication.
- Learns about products in the department and other areas of the store, in order to provide better customer service and to work in other areas as needed.
- Unpacks, displays, and maintains the condition of department merchandise.
- Utilizes time before and during store hours to perform row maintenance in the stock room.
- Maintains assigned rows by ensuring all shoe runs are correctly sized, aisles are run by color and alphabetically by vendor, and ensures each shoe is represented on display.
- Completes additional responsibilities with each shoe sale transaction – writes employee number on box lids and ensures the shoes are correct in each box.
- Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
- Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.
What Makes Von Maur a Great Place to Work
- Competitive wages in the retail industry.
- Commission incentive - the more you sell the more you make!
- Promote from within philosophy - creates endless career opportunities!
- Generous merchandise discount
- Comprehensive benefit package - we have you and your family covered!
- 401(k) retirement plan
- No extended holiday hours
A Loss Prevention Associate ensures a safe environment for customers and employees, and protects the company’s assets. Identifies and reduces sources of loss from internal/external theft in order to reduce/control shrinkage while increasing company profits. Primary responsibilities of a Loss Prevention Associate include the following:
-Watches for customer and employee theft; identifies potential shoplifters and monitors employees for signs of dishonesty.
-Apprehends and detains shoplifters according to law and company directives.
-Completes all loss prevention related paperwork as necessary. Organizes loss prevention files.
-Maintains electronic case log and customer suspicious incident reports.
-Conducts and participates in investigations when requested, including credit card and check fraud.
A Loss Prevention Department Manager develops and motivates associates, to ensure a safe environment for customers and employees, and protect the company’s assets. Identifies and reduces sources of loss from internal/external theft in order to reduce/control shrinkage while increasing company profits. Monitors department’s organization, processes, policies, and procedures. Primary job responsibilities of a Loss Prevention Department Manager include the following:
-Observes, assists, and motivates Loss Prevention associates to watch for customer and employee theft and to identify potential shoplifters and signs of employee dishonesty.
-Trains Loss Prevention associates in department procedures, store policies, loss prevention issues, including loss prevention procedures, safety, emergency procedures, and incident reporting.
-Assesses Loss Prevention associates’ performance and writes and conducts performance reviews, fairly and timely. Follows all disciplinary procedures when necessary.
-Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to Store Management as necessary.
-Evaluates inventory results and assists in formulating an action plan to reduce store shrinkage.
-Monitors department’s organization, supplies, and processes used, ensuring all department responsibilities are fulfilled.
-Executes all duties of any Loss Prevention Associate.
An Alterations Associate provides various alteration services to ensure customer satisfaction with their purchases. Primary job responsibilities of an Alterations Associate include the following:
-Measures, fits, marks, and pins garments according to customer specifications and garment’s alter ability.
-Disassembles garments to various degrees, without damaging the time, when needed.
-Sews or reassembles garments according to measurements taken when fitting the garment to the customer, or to repair damaged or defective merchandise. These may range from basic to moderately difficult sewing/alteration procedures.
-Irons or steams garments as needed to prepare the garment for more sewing or for the customer.
-Candidates must be professionally competent in all basic and some advanced alterations.
A Sales Associate provides various selling services to customers, both in-person and over the telephone. Primary job responsibilities of a Sales Associate include the following:
- Provides excellent customer service.
- Sells at or above sales goals, maintains account solicitation and non-selling goals.
- Develops and maintains a listing of customers through the Customer Follow-Up Program. Contacts customers via telephone and written communication.
- Learns about products in the department and other areas of the store, in order to provide better customer service and to work in other areas as needed.
- Unpacks, displays, and maintains the condition of department merchandise.
- Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
- Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.
What Makes Von Maur a Great Place to Work
- Competitive wages in the retail industry.
- Commission incentive - the more you sell the more you make!
- Promote from within philosophy - creates endless career opportunities!
- Generous merchandise discount
- Comprehensive benefit package - we have you and your family covered!
- 401(k) retirement plan
- No extended holiday hours
A Sales Associate - Cosmetics provides excellent service to customers, in person and over the telephone. Maintains merchandise and department visual presentation. Primary job responsibilities of a Cosmetics Sales Associate include the following:
- Sells at or above sales goals, achieves average unit sale and items per transaction goal, and maintains account solicitation goals.
- Develops and maintains a listing of customers through the Cosmetic Follow-Up Program. Contacts customers via telephone and written communication.
- Recommends cosmetic consultations to customers/fulfills requests for consultations.
- Applies cosmetic products on customer’s faces, necks, hands, or wrists. Demonstrates how to apply the cosmetics and provides product knowledge.
- Unpacks, displays, and maintains the condition of department merchandise.
- Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
What Makes Von Maur a Great Place to Work
- Competitive wages in the retail industry.
- Commission incentive - the more you sell the more you make!
- Promote from within philosophy - creates endless career opportunities!
- Generous merchandise discount
- Comprehensive benefit package - we have you and your family covered!
- 401(k) retirement plan
- No extended holiday hours
A Sales Associate - Shoes provides various selling services to customers, both in-person and over the telephone. Primary job responsibilities of a Sales Associate include the following:
- Provides excellent customer service.
- Sells at or above sales goals, maintains account solicitation and non-selling goals.
- Develops and maintains a listing of customers through the Customer Follow-Up Program. Contacts customers via telephone and written communication.
- Learns about products in the department and other areas of the store, in order to provide better customer service and to work in other areas as needed.
- Unpacks, displays, and maintains the condition of department merchandise.
- Utilizes time before and during store hours to perform row maintenance in the stock room.
- Maintains assigned rows by ensuring all shoe runs are correctly sized, aisles are run by color and alphabetically by vendor, and ensures each shoe is represented on display.
- Completes additional responsibilities with each shoe sale transaction – writes employee number on box lids and ensures the shoes are correct in each box.
- Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
- Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.
What Makes Von Maur a Great Place to Work
- Competitive wages in the retail industry.
- Commission incentive - the more you sell the more you make!
- Promote from within philosophy - creates endless career opportunities!
- Generous merchandise discount
- Comprehensive benefit package - we have you and your family covered!
- 401(k) retirement plan
- No extended holiday hours