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An Assistant Department Manager - Shoes develops and motivates department associates to provide excellent customer service. Oversees the department in the Department Manager’s absence. Primary job responsibilities of an Assistant Department Manager - Shoes include the following:
-Assists and motivates sales associates in providing excellent customer service; setting an example for others to follow.
-Trains sales associates in sales technique, product knowledge, and department and store policies and procedures as needed.
-Communicates day-to-day department and individual performance observations to the Department Manager.
-Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to the Department Manager and Store Management as necessary.
-Executes all duties of a sales associate.
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A Cosmetics Counter Manager develops and motivates the counter associates by monitoring the counter’s level of customer service. Builds sales through training counter associates and promoting counter stock maintenance and visual presentation. Primary job responsibilities of a Cosmetics Counter Manager include the following:
-Assists and motivates associates to provide excellent customer service daily; sets an example for others to follow.
-Trains cosmetic counter associates on application techniques, sales techniques, and product knowledge.
-Records sales, and inventory as specified by the cosmetic vendors. Communicates orders for products, as needed.
-Increases department/cosmetic counter business and customer base.
-Coordinates and plans events to increase business, including gift with purchase events.
-Sells at or above sales goals, achieves average unit sale and items per transaction goals, and maintains account solicitation.
-Executes all duties of a cosmetic associate.
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A Customer Service Desk Associate provides excellent customer service to customers and employees at the service desk, answers telephones, provides customer charge account services, gift wraps packages, and prepares packages for shipping. Primary job responsibilities of a Customer Service Desk Associate include the following:
-Provides excellent customer service.
-Answers a multi-line telephone and handles the telephone call, or directs callers to the appropriate person or area.
-Provides customer charge account services, including opening instant accounts, accepting payments, answering customer questions, and giving approvals as requested.
-Prepares and wraps gifts with attention to detail, accuracy, and in a timely manner.
-Completes customer tickets for gift wrap orders and verifies customer tickets at pick-up for order accuracy.
-Completes necessary cash work, including balancing the service desk drawer, balancing sales floor cash reports, and preparing the bank deposit.
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A Department Manager develops and motivates department associates. Develops the department’s sales growth by monitoring and improving the department’s level of customer service and visual presentation. Primary job responsibilities of a Department Manager include the following:
-Observes, assists, and motivates sales associates to provide excellent customer service daily; sets an example for others to follow.
-Trains sales associates in sales technique, product knowledge, and department and store policies and procedures as needed.
-Assesses sales associates' performance and writes and conducts performance
reviews, fairly and timely. Follows all disciplinary procedures when necessary.
-Provides feedback to department associates on selling and account statistics on a bi-weekly basis, as well as other performance observations as needed.
-Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to Store Management as necessary.
-Assists and monitors sales associates' use of the Customer Follow-Up Program to improve the quality of service the customer receives, and to increase sales.
-Executes all duties of a sales associate.
-Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.
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A Department Manager- Cosmetics develops and motivates department associates. Develops the department’s sales growth by monitoring and improving the department’s level of customer service and visual presentation. Primary job responsibilities of a Department Manager - Cosmetics include the following:
-Observes, assists and motivates cosmetics associates in providing excellent customer service daily; sets an example for others to follow.
-Trains cosmetic associates in application techniques, sales technique, product knowledge, and department and store policies and procedures as needed.
-Assesses cosmetic associates' performance and writes and conducts performance reviews, fairly and timely. Follows all disciplinary procedures when necessary.
-Provides feedback to department associates on selling and account statistics on a bi-weekly basis, as well as other performance observations as needed.
-Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to Store Management as necessary.
-Assists and monitors cosmetic associates' use of the Cosmetic Follow-up Program to improve the quality of service the customer receives, and to increase sales.
-Establishes effective relationships with cosmetic account executives.
-Executes all duties of a Cosmetic associate and Cosmetic Counter Manager.
-Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.
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A Sales Associate provides various selling services to customers, both in-person and over the telephone. Primary job responsibilities of a Sales Associate include the following:
- Provides excellent customer service.
- Sells at or above sales goals, maintains account solicitation and non-selling goals.
- Develops and maintains a listing of customers through the Customer Follow-Up Program. Contacts customers via telephone and written communication.
- Learns about products in the department and other areas of the store, in order to provide better customer service and to work in other areas as needed.
- Unpacks, displays, and maintains the condition of department merchandise.
- Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
- Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.
What Makes Von Maur a Great Place to Work
- Competitive wages in the retail industry.
- Commission incentive - the more you sell the more you make!
- Premium Sunday pay
- Promote from within philosophy - creates endless career opportunities!
- Generous merchandise discount
- Comprehensive benefit package - we have you and your family covered!
- Employer matched retirement plan - who doesn't appreciate extra money?
- No extended holiday hours
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A Sales Associate - Cosmetics provides excellent service to customers, in person and over the telephone. Maintains merchandise and department visual presentation. Primary job responsibilities of a Cosmetics Sales Associate include the following:
- Sells at or above sales goals, achieves average unit sale and items per transaction goal, and maintains account solicitation goals.
- Develops and maintains a listing of customers through the Cosmetic Follow-Up Program. Contacts customers via telephone and written communication.
- Recommends cosmetic consultations to customers/fulfills requests for consultations.
- Applies cosmetic products on customer’s faces, necks, hands, or wrists. Demonstrates how to apply the cosmetics and provides product knowledge.
- Unpacks, displays, and maintains the condition of department merchandise.
- Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
What Makes Von Maur a Great Place to Work
- Competitive wages in the retail industry.
- Commission incentive - the more you sell the more you make!
- Premium Sunday pay
- Promote from within philosophy - creates endless career opportunities!
- Generous merchandise discount
- Comprehensive benefit package - we have you and your family covered!
- Employer matched retirement plan - who doesn't appreciate extra money?
- No extended holiday hours
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A Sales Associate - Shoes provides various selling services to customers, both in-person and over the telephone. Primary job responsibilities of a Sales Associate include the following:
- Provides excellent customer service.
- Sells at or above sales goals, maintains account solicitation and non-selling goals.
- Develops and maintains a listing of customers through the Customer Follow-Up Program. Contacts customers via telephone and written communication.
- Learns about products in the department and other areas of the store, in order to provide better customer service and to work in other areas as needed.
- Unpacks, displays, and maintains the condition of department merchandise.
- Utilizes time before and during store hours to perform row maintenance in the stock room.
- Maintains assigned rows by ensuring all shoe runs are correctly sized, aisles are run by color and alphabetically by vendor, and ensures each shoe is represented on display.
- Completes additional responsibilities with each shoe sale transaction – writes employee number on box lids and ensures the shoes are correct in each box.
- Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
- Must be available to work a rotation of day, evening, and weekend shifts. May be scheduled to work 6 days a week and up to 8 hours a day during peak department business times.
What Makes Von Maur a Great Place to Work
- Competitive wages in the retail industry.
- Commission incentive - the more you sell the more you make!
- Premium Sunday pay
- Promote from within philosophy - creates endless career opportunities!
- Generous merchandise discount
- Comprehensive benefit package - we have you and your family covered!
- Employer matched retirement plan - who doesn't appreciate extra money?
- No extended holiday hours
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A Gift Wrap Associate wraps customer purchases for gift giving and/or delivery. Primary job responsibilities include the following:
-Prepares and wraps gifts with attention to detail, accuracy, and in a timely manner.
-Completes customer tickets for gift wrap orders and verifies customer tickets at pick-up for order accuracy.
-Gift wraps and packages items to be shipped to customers.
-Replenishes gift wrap supplies at gift wrap stations and communicates supply needs to the department manager.
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A Stock and Housekeeping Associate maintains a clean store environment for customers and employees. Unloads truck of new merchandise and supplies, distributes it to the proper areas, and loads merchandise and supplies onto the truck to go to other store locations. Primary job responsibilities of a Stock & Housekeeping Associate include the following:
-Vacuums assigned portion of carpeted areas daily. Vacuums around edges in dressing rooms and other areas weekly, or as needed. Removes carpet spots as needed.
-Cleans and restocks rest rooms daily. Checks and cleans rest rooms every hour, depending on how busy the store is.
-Cleans entrances, escalators, employee lounges, locker room and restrooms daily.
-Dry mops floors daily. May wet mop floors, or clean floors with scrubbing machine several times a week. Removes spots as needed.
-Collects trash, dumps ash trays, collects and crushes empty boxes daily.
-Unloads truck, sorts new merchandise, and delivers it to the proper department.
-Picks up merchandise to be transferred to another store and loads it on the truck; prepares and loads outgoing truck shipments.
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A Seasonal Sales Associate provides various selling services to customers, both in-person and over the telephone. Primary job responsibilities of a Seasonal Sales Associate include the following:
-Provides excellent customer service.
-Sells at or above sales goals, maintains account solicitation and non-selling goals.
-Develops and maintains a listing of customers through the Customer Follow-Up Program. Contacts customers via telephone and written communication.
-Learns about products in the department and other areas of the store, in order to provide better customer service and to work in other areas as needed.
-Unpacks, displays, and maintains the condition of department merchandise.
-Cleans and maintains the department and stock areas, including dusting fixtures and sweeping the floor.
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A Shoe Stock Associate stocks and organizes new merchandise and maintains a safe, clean organized stock room that benefits our associates and promotes good customer service. Primary job responsibilities of a Shoe Stock Associate include the following:
-Unpacks and sorts new merchandise.
-Runs shoes into "rows" by color and alphabetically by vendor. Organizes shoes by size.
-Assists in unloading truck.
-Assists in sizing and maintaining sale room.
-Assists with department price markdowns on merchandise.
-Replaces tickets on boxes (ordered tickets).
-Assists associates with locating shoes for efficient customer service.
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A Stock and Housekeeping Department Manager develops and motivates department associates to provide excellent customer service. Monitors department's organization, processes, supplies, policies and procedures. Primary job responsibilities of a Stock & Housekeeping Department Manager include the following:
-Observes, assists and motivates Stock & Housekeeping Associates in providing excellent customer service daily; sets an example for others to follow.
-Trains Stock & Housekeeping Associates in department procedures and store policies as needed.
-Assesses Stock & Housekeeping Associates' performance and writes and conducts performance reviews, fairly and timely. Follows all disciplinary procedures when necessary.
-Addresses concerns to the department in a timely manner; develops and implements solutions, reporting to Store Management as necessary.
-Maintains appropriate supply levels, and submits orders timely.
-Monitors all supplies and equipment used by department associates. Ensures all equipment works properly and supplies are available to complete daily tasks.
-Executes all duties of a Stock & Housekeeping Associate.